Frequently Asked Questions
What forms of identification do I need to hire equipment from Cherry & White Hire?
To hire equipment from Cherry & White Hire, you’ll need to provide two forms of identification: one photographic ID and one proof of address. Accepted forms of photo ID include a passport or driving licence. For proof of address, you can provide a credit/debit card statement or a utility bill dated within the last six weeks. Our branch team will contact you to arrange this. Please note that failure to provide the required identification may result in a delay with your order.
How do I place an order with Cherry & White Hire?
To place an order, call our customer service team, or visit one of our branches. Our team will guide you through the process and help you select the right equipment for your needs.
What are your delivery and collection times?
Our standard delivery and collection times are from 8:00 AM to 5:00 PM, Monday to Friday. We also offer weekend delivery and collection upon request. Please contact us to arrange a suitable time.
Is there a minimum hire period for your equipment?
Yes, the minimum hire period for our equipment is typically one day. However, some specialized equipment may have different minimum hire requirements. Please check with our team for specific details.
What happens if the equipment breaks down during the hire period?
If you experience any issues with the equipment during the hire period, contact our support team immediately. We will arrange for a technician to visit the site and either repair or replace the equipment as soon as possible.
Do you offer training on how to use the equipment?
Yes, we offer comprehensive training sessions on how to safely and effectively use our equipment. Training can be arranged at the time of hire and can be conducted on-site or at one of our branches.
What is your cancellation policy?
If you need to cancel your booking, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled delivery may incur a cancellation fee. For full details, please refer to our cancellation policy on our website.
How do I pay for my hire?
We accept various payment methods, including credit/debit cards and bank transfers. Payment is required before the delivery or collection of equipment. For long-term hires, we also offer account facilities upon approval.
Are there any additional charges I should be aware of?
Additional charges may apply for delivery, collection, fuel, and cleaning. We will provide a detailed quote at the time of booking, including any potential extra costs. Please review this carefully to avoid any surprises.
Can I extend the hire period if needed?
Yes, if you need to extend the hire period, please contact us as soon as possible. Extensions are subject to equipment availability and additional hire charges.
What measures do you take to ensure the equipment is safe and reliable?
All our equipment undergoes regular maintenance and safety checks to ensure it is in top condition. Before each hire, our technicians thoroughly inspect and test the equipment to ensure it meets safety standards.
What are my responsibilities regarding equipment returns?
Equipment remains on hire and chargeable until it is returned to one of our Cherry & White Hire branches. If you need us to collect the equipment, please call 01452 699509 and obtain an off-hire number. The security of the equipment is your responsibility until it has been collected by us or returned to our branch.
